Customer Technical Specialist
About The Position
Peraton is hiring Customer Technical Specialists to provide IT operational and project support for the Department of Homeland Security (DHS) and Transportation Security Administration (TSA) at airports across the United States. The role supports the Federal Security Director, staff, and screening workforce by delivering professional technical services and supporting a variety of technologies across airport and off-site locations. It also provides technical guidance for information systems operations, supports Operations and Maintenance (O&M) projects, and helps maintain service levels through sound judgment and recommendations. The position is onsite in Albuquerque, New Mexico, with travel of up to 25% as needed. The specialist supports end-user devices, software, networks, communications, audiovisual systems, and transportation security equipment. Support includes troubleshooting, installations, configuration, ticket and asset management, inventory audits, documentation, and coordination of desk-side service. The role regularly involves direct support for senior government personnel in high-profile environments.
Requirements
- Bachelor’s degree and 0 years of experience, Associate’s degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience.
- U.S. citizenship.
- Ability to obtain and maintain a DHS Entrance on Duty (EOD) clearance.
- Experience supporting end-user IT hardware and software in a desk-side or field service environment.
- Experience supporting a variety of IT technologies, including laptops and mobile devices.
- Excellent communication skills and the ability to support senior-level government staff professionally.
- Willingness to travel up to 25% as needed.
- Ability to spend 4 or more hours per day on feet, often walking long distances in airport and office environments.
- Ability to lift 40–50 pounds when installing IT equipment.
- Ability to push and pull carts to transport equipment.
- Ability to kneel, bend, and reach under desks to connect or repair cabling and connect patch cables between patch panels and network switches.
- Ability to perform physical activities that may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
- Close visual acuity to perform tasks such as viewing a computer terminal.
- Ability to work near hazards such as moving mechanical parts, moving vehicles, and electrical current.
Nice To Haves
- Prior experience supporting DHS or other federal agencies.
- Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
- Familiarity with Cisco switch installations and complex fiber backbone configurations.
- Working knowledge of Cat6 and fiber patching, installation, and repairs.
Responsibilities
- Provide hands-on technical support for Cisco switches, fiber backbones, network infrastructure, end-user devices, communications equipment, and transportation security systems.
- Troubleshoot and resolve hardware, software, network, and connectivity issues remotely and in person.
- Install and configure laptops, mobile devices, VTC units, and other end-user peripherals.
- Support infrastructure components such as fiber backbones, patch panels, and network interconnectivity.
- Log and manage updates through a ticketing system and maintain accurate asset and configuration records.
- Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
- Recommend technology and process improvements to Peraton leadership to enhance service delivery and customer experience.
- Provide professional technical support to end users, including senior government personnel.
- Support hardware, software, network infrastructure, VoIP, audiovisual display systems, and analog and wireless technologies.
- Schedule and coordinate customer desk-side support for software installations and hardware or software break/fix activities.
- Investigate and resolve connectivity issues involving end users, site infrastructure, and STIP IT equipment.
- Support information systems operations and multiple O&M project-related activities while adhering to contracted service level agreements.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short- and long-term disability
- Employee Assistance Program (EAP)
- Parental leave
- 401(k)
- Paid time off for vacation
- Company-paid holidays
- Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
