Customer Team Member

Co-op•Cardiff, AL

4d•Onsite

About The Position

Co-op is seeking a Customer Team Member to join a friendly, fast-moving local store team and deliver helpful service to customers. The role supports the day-to-day running of the store and helps provide essential services to the community. Depending on the store, duties may also involve working in a post office or bakery, or picking and packing online orders for home delivery. The position is permanent and part-time, working 12 hours per week with regular overtime. The stated working pattern is opening shifts on Tuesday, Thursday, Friday and Saturday, 6am–2pm, including at least one weekend shift. Flexible availability is required; further details can be discussed at interview. Full paid training is provided. Applicants complete two online assessments, which take approximately 15–20 minutes; a CV is not needed. The role is based at Ground floor retail unit Number 2, Capital Quarter Tyndall Street, Cardiff, CF10 4BQ, and pays £13.04 per hour.

Requirements

Genuine passion for helping people and delivering great customer service.
Ability to work flexibly across a number of shifts and as part of a team.
Interest in retail and working in a busy store environment; experience is not essential.
Availability for the stated opening-shift pattern, including at least one weekend shift, with flexibility required.

Responsibilities

Deliver friendly, thoughtful customer service and help put things right when needed.
Work with the team to keep the store running smoothly.
Work on the shop floor and tills and contribute to daily store operations.
Keep shelves stocked and support sales so customers can find what they need.
Check prices, dates, stock accuracy and temperatures to help keep the store safe and legally compliant.
Promote Co-op Membership.
Support the local community and help maintain connections with local and national charities.
Depending on the store, work in a post office or bakery, or pick and pack online orders for home delivery.