Customer Team Member

Co-op • Cardiff, AL

4d • Onsite

About The Position

Co-op is hiring a part-time Customer Team Member for its Cardiff store. The role is a permanent contract for 12 hours per week, with regular overtime, and pays £13.04 per hour. The working pattern is closing shifts from 2pm to 9pm, Sunday to Tuesday and Friday, including at least one weekend shift. Flexible availability is required, and the pattern can be discussed at interview. Full paid training is provided. Applicants complete two online assessments, which take 15–20 minutes; no CV is needed.

You’ll work as part of a friendly team in a fast-moving store, delivering helpful service and supporting the day-to-day running of the business. Depending on the store, duties may include working in a post office or bakery, or picking and packing online orders for home delivery. You’ll help customers find what they need, promote Co-op membership, and support local community and charity connections.

Co-op describes itself as a member-owned organisation that puts people and communities first. It aims to provide an inclusive workplace and welcomes applications from everyone, including disabled candidates who meet the minimum criteria under its Disability Confident scheme. Adjustments are available during recruitment.

Requirements

• A genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.
• Interest in retail and working in a busy store environment; experience is not essential.
• Flexible availability, including at least one weekend shift.

Responsibilities

• Deliver friendly, thoughtful service and help put things right when needed.
• Work with the team to keep the store running smoothly.
• Work on the shop floor and tills and contribute to daily store operations.
• Keep shelves stocked and check prices, dates, stock accuracy and temperatures to help maintain store performance and ensure the store is safe and legal.
• Promote Co-op membership and support the local community.
• Depending on the store, duties may include working in a post office or bakery, or picking and packing online orders for home delivery.

Benefits

• Full training and career development resources.
• 30% discount on Co-op products in-store.
• Flexible access to pay as it is earned.
• Pension scheme with up to 10% employer contributions.
• 31 days of holiday including bank holidays, pro rata for part-time colleagues.
• 24/7 access to GP appointments and a colleague support programme.
• Cycle-to-work scheme.
• Market-leading policies to help colleagues through life's big moments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed