Customer Team Coordinator

ProLift Toyota Material Handling • Columbus, OH

5d

About The Position

The Customer Team Coordinator works directly with technicians and customers through proactive communication about scheduling and billing. The role coordinates parts procurement and order processing with the parts department to ensure technicians have the items needed for field repairs. The coordinator helps deliver a strong customer experience by handling service calls, dispatching technicians, and managing repair orders and follow-up.

Requirements

• High school diploma or equivalent.
• Two years of customer service or administrative experience.
• Efficiency with Microsoft Word, Outlook, and Excel.
• Excellent verbal and written communication skills.
• Ability to protect confidential information and handle sensitive information.

Responsibilities

• Receive incoming service calls and dispatch technicians accordingly.
• Track open repair orders and ensure timely follow-up and/or invoicing.
• Communicate professionally and courteously to exceed customer expectations.
• Initiate and control repair orders, maintaining the proper status for labor and materials for customers.
• Coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.
• Promote ProLift Toyota Material Handling's values, mission, and purpose of “Helping People Carry the Load.”

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-paid life insurance
• Company-paid short-term disability
• Paid parental leave
• Supplemental insurance options, including pet insurance
• Paid time off available after 30 days
• Reimbursement for hours contributed to community volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED