Customer Team Coordinator
ProLift Toyota Material Handling•Louisville, KY
•Onsite
About The Position
The Customer Team Coordinator is responsible for working directly with our technicians and customers through proactive communication on scheduling and billing. The Customer Team Coordinator will coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.
Requirements
- High School Diploma or equivalent
- Two years of customer service or administrative experience
- Efficiency in Microsoft products such as Word, Outlook, and Excel
- Excellent verbal and written communication skills
- Ability to handle sensitive information and maintain confidential information
Responsibilities
- Receive incoming service calls and dispatch technicians accordingly
- Track open repair orders and ensure timely follow-up and/or invoice
- Operate in a professional and courteous manner to exceed customer expectations
- Initiate and control repair orders and the proper status for labor and materials to the customers
- Promote ProLift Toyota Material Handling's values, mission and purpose of "Helping People Carry the Load" to ensure we are customers', vendors' and associates' "Indispensable Partner".
Benefits
- medical
- dental
- vision
- 401K
- company paid life insurance
- company paid short-term disability
- paid parental leave
- supplemental insurance options
- Paid time off is available after 30 days!
- reimbursement for volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
