Customer Svc/Sr Dept Leader

Kroger•Albuquerque, NM

About The Position

The Customer Svc/Sr Dept Leader directs and supervises the Front-end department, delivering an outstanding customer experience while maintaining a safe and clean environment. The role is responsible for meeting department sales, profit, performance, and quality-assurance goals, and executing department best practices and standards. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity when handling customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High school diploma or equivalent.
Front-end Supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates, communicate relevant company and job information, and foster teamwork toward company and store goals.
Create a welcoming customer environment by answering questions about products and maintaining knowledge of products across the department and store.
Maintain records and paperwork required for company and federal compliance, including anti-money-laundering requirements.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management, implement promotional plans, and stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and report discrepancies.
Ensure department associates meet company training standards.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Comply with local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.