CUSTOMER SVC/SR DEPT LEADER

The Kroger Co.•Albuquerque, NM

About The Position

The Customer Service/Sr Dept Leader embraces the Customer 1st strategy to create an outstanding customer experience through exceptional service. The role establishes and maintains a safe, clean environment that encourages customers to return; achieves Front-end performance goals and best practices; drives sales and profit goals; and monitors quality assurance standards. The leader directs and supervises Front-end department functions, duties, and activities; executes department best practices and standards; and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.

Nice To Haves

High school diploma or equivalent.
Front-end Supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or suggest products.
Maintain company and federal compliance records and paperwork, including anti-money laundering records.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Ensure department associates meet company training standards.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.