About The Position
As a customer support agent, you will speak or write with customers to resolve their issues and inform them about product features. You will assist customers of a major technology company through assigned channels, including incoming telephone calls, email, and chat. You will help deliver an efficient, high-quality customer experience at every contact and update the customer database by documenting activities and history for future contacts and campaigns. The role is fully remote within Romania. Applicants need an EU passport.
Requirements
- Speak and write Albanian fluently.
- Speak and write either Croatian or Serbian fluently.
- Be able to communicate in English.
- Have good computer handling skills.
- Have excellent problem-solving skills, including the ability to research and identify the right information.
- Have strong communication and negotiation skills and be service-oriented, professional, and thorough.
- Have an EU passport to apply.
Nice To Haves
- Experience in customer care is a plus but is not required.
Responsibilities
- Assist customers through assigned channels, including incoming telephone calls, email, and chat.
- Deliver an efficient and very high-quality customer experience at every contact.
- Update the customer database and document activities and history for future contacts and campaigns.
Benefits
- Paid accommodation for six months.
- Flight ticket reimbursement.
- Transportation coverage.
- Private medical insurance.
- Discount cards.
- Paid gym membership.
- Daily meal tickets.
- Performance bonuses.
- Work-life balance with Monday–Friday shifts, 10:00 AM–7:00 PM.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
