Customer Care and Client Support Spanish-Speaking – Remote, U.S.

HirePath Network • Los Angeles, CA

7d • Remote

About The Position

The Customer Care and Client Support team member assists clients by answering questions, understanding their needs, and guiding them toward appropriate products, services, or other solutions. The role serves the Latino community and involves handling calls, emails, and messages, supporting sales, following up with clients, and documenting interactions in a CRM. No prior experience is needed; onboarding training and ongoing coaching are provided. The position is remote anywhere in the United States, with a hybrid option depending on location. Compensation and schedule details are reviewed during the interview.

Requirements

• Live in the United States and be legally authorized to work there.
• Fluent Spanish.
• Strong verbal and written communication skills.
• Remain calm and professional when handling complaints or difficult situations.
• Be organized, goal-oriented, and able to manage time effectively.
• Have a computer, reliable internet, and a quiet place to work.

Nice To Haves

• English language skills; English is a plus but is not required.
• CRM experience.

Responsibilities

• Answer client calls, emails, and messages, and resolve questions and requests.
• Understand each client's needs and recommend appropriate products or services.
• Follow up with current and new clients to build long-term relationships.
• Stay informed about products and services to provide clear, accurate answers.
• Support the sales process by presenting options and helping clients decide.
• Document every interaction in the CRM.
• Meet quality standards and team goals.

Benefits

• Flexible schedule.
• Onboarding training and ongoing coaching.
• Growth opportunities in an expanding team.
• Collaborative, bilingual team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed