Customer Support Supervisor - Overnight (Mexico City)

OpenTable is seeking a hands-on leader to build and develop a team of Customer Service Representatives (CSRs). The ideal candidate should have strong communication skills, exceptional time management and multitasking abilities, and the ability to hold themselves and their team accountable for performance. They should also be flexible to work various schedules based on business needs. The role requires a positive and energetic individual who enjoys being a team and customer advocate, can solve problems, and is receptive to feedback for continual growth and improvement. The candidate should have 2-3 years of call center supervisory experience and proven success in leading and motivating a team.

• Build and develop a team of CSRs
• Communicate effectively to a variety of audiences
• Display exceptional time management and multitasking skills
• Hold yourself accountable for your performance as well as that of your team
• Work closely with peers to discover standard methodologies
• Appropriately facilitate presentations to all audiences
• Readily have tough conversations with people while maintaining an overall positive atmosphere
• Be flexible to work various schedules based on business needs
• Start every single day with energy and enthusiasm
• Enjoy being a team and customer advocate
• Can decipher what’s right for our customers, employees, and our company, and will lobby to ensure those needs are met
• Lead by example
• Inspiring and motivating others comes naturally to you
• Love to solve problems
• Flourish with the opportunity to continually grow and improve
• Not only receptive to feedback, but actively seek it
• 2-3 years of call center supervisory experience
• Proven success with building, leading, and motivating a team
• Strong analytical and behavioral problem-solving skills
• An understanding of basic computer and home networking terminology
• Working knowledge of current Microsoft Windows operating systems
• Knowledge of iOS and Apple Hardware
• Experience with support desk tools such as Salesforce, Communities, live chat, etc
• Excellent interpersonal skills

• 2-3 years of call center supervisory experience
• Proven success with building, leading, and motivating a team
• Strong analytical and behavioral problem-solving skills
• An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc)
• Working knowledge of current Microsoft Windows operating systems (client and server platforms)
• Knowledge of iOS and Apple Hardware
• Experience with support desk tools such as Salesforce, Communities, live chat, etc
• Excellent interpersonal skills

• Mexican Social Security (IMSS)
• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental leave
• Bereavement Leave - 3 days
• Marriage leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance