FWS: CICE Customer Support Assistant AY 26-27
About The Position
Under general direction, responsible for providing front office customer service to students, faculty, staff, and community members. Provide general guidance, information, and assistance to students seeking academic internships and service-learning opportunities. Provide students with basic information on all CICE programs. will assist staff with processing necessary paperwork related to student placement for academic internships and service-learning. Assist students with CICE processes. Assist staff with customer service skills to respond to customers via email, telephone, and in person. Ability to work as a member of a team and communicate effectively with office staff and administrators. Should be familiar with a variety of office support technologies and systems such as Outlook, Word, and Excel. Must be capable of learning CICE's custom computer programs. We are looking for candidates with a positive attitude and an active, energetic mindset, characterized by strong ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. This is an in-person position. Our customers come first! Other duties as assigned.
Requirements
- Current student at CSUF that is Federal Work-Study eligible.
- Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
- Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
- In good academic standing (not on academic probation, continued probation, academic dismissal).
- Student who is authorized to work in the United States and can provide employment eligibility documents.
- Ability to learn and perform assigned work.
- Ability to follow oral instructions.
- Ability to work cooperatively with faculty, staff, and other students.
- Ability to communicate effectively with all levels.
- Familiarity with Microsoft Office programs.
- Ability to read and write English at a level appropriate to the position.
Nice To Haves
- Customer service oriented.
- Professional demeanor.
- Strong computer skills.
- Able to communicate effectively in person with students and on the telephone with representatives from companies and organizations.
- Familiar with PCs: Microsoft Outlook, Word, PowerPoint, Web.
- Excellent listening and follow-through skills.
- Familiar with basic office procedures and telephone etiquette.
Responsibilities
- Providing front office customer service to students, faculty, staff, and community members.
- Provide general guidance, information, and assistance to students seeking academic internships and service-learning opportunities.
- Provide students with basic information on all CICE programs.
- Assist staff with processing necessary paperwork related to student placement for academic internships and service-learning.
- Assist students with CICE processes.
- Assist staff with customer service skills to respond to customers via email, telephone, and in person.
- Work as a member of a team and communicate effectively with office staff and administrators.
- Learn CICE's custom computer programs.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
