Customer Support Specialist – Dutch Market | Remote Portugal
Hartmann Recruitment
•Remote
About The Position
We are hiring for a fully remote customer support role based anywhere in mainland Portugal. You will be supporting Dutch-speaking customers for one of the most recognized tech brands in the world. You'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved.
Requirements
- Native or near-native Dutch
- English at B2 level
- An eye for detail and enough confidence to make decisions without someone looking over your shoulder
- Comfortable working towards personal and team KPIs
- Living in mainland Portugal
- Valid NIF number and CRUE registration
- A stable internet connection at home
Nice To Haves
- Back-office or SAP experience
Responsibilities
- Handling customer queries via phone, email, and chat
- Managing returns, refunds, and payment transactions
- Investigating delivery issues and coordinating with carriers and couriers
- Reviewing orders and handling business-related requests
- Working with financial institutions and internal teams when needed
- Applying PCI and GDPR standards when handling sensitive customer data
- Using an internal Knowledge Base to identify complex cases and escalate them to the right team
Benefits
- Full equipment provided
- Health insurance from day one
- Access to language classes, sports activities and social event
- A modern, international work culture with growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
