About The Position
Join our client's team as a Dutch-speaking Online Shopping Support Specialist and work remotely from anywhere in mainland Portugal. Become part of an international team, receive comprehensive paid training, and help customers enjoy a smooth and enjoyable online shopping experience, all from the comfort of your home. This position is fully remote within mainland Portugal only. Candidates must already be living in Portugal. The Azores and Madeira are excluded, and relocation or accommodation is not provided. Our client is a global leader in customer experience management and digital support services, partnering with some of the world's most recognized e-commerce brands. Their multilingual teams provide exceptional customer service across Europe, helping millions of customers with their online shopping experience in a dynamic and supportive work environment.
Requirements
- Native-level Dutch with fluent English (C1).
- Currently living in mainland Portugal and legally authorized to work.
- Able to work remotely with a reliable internet connection and suitable home workspace.
- Excellent communication and problem-solving skills.
- Customer-focused mindset with a positive and proactive attitude.
Nice To Haves
- Previous experience in customer service or e-commerce is an advantage but not required.
Responsibilities
- Assist customers with questions about orders, deliveries, returns, refunds, and products.
- Help customers navigate the online shopping platform and resolve account-related inquiries.
- Investigate and resolve customer issues in a professional and efficient manner.
- Accurately document customer interactions and update customer records.
- Follow up on ongoing cases to ensure timely resolution.
- Deliver an outstanding customer experience with empathy and professionalism.
- Identify opportunities to enhance the customer experience while adhering to company guidelines.
Benefits
- Competitive salary with additional compensation for Portuguese public holidays, Sundays, overtime, and applicable shift allowances.
- Private and public health insurance.
- Career development opportunities within an international company.
- A supportive, multicultural work environment.
- Fun online team activities and employee engagement initiatives.
- Exclusive employee discounts and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
