Manufacturing & Construction Customer Support Specialist
About The Position
We are seeking a motivated and detail-oriented Customer Support Specialist to join our team. This role is crucial in ensuring a positive customer experience by handling inquiries, managing order entry, and supporting the sales team. The ideal candidate will have experience in customer service, administrative tasks, or order entry, with a preference for those with construction or manufacturing industry knowledge. You will be responsible for responding to customer inquiries, entering quotes and orders, maintaining accurate records, and collaborating with various internal teams to ensure smooth operations and customer satisfaction. This position offers a structured work week, Monday through Friday, from 8 AM to 5 PM.
Requirements
- 1+ year of customer service, administrative, or order entry experience preferred
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
Nice To Haves
- High School Diploma preferred.
- Call center, dispatcher, or related role experience a plus.
- Construction or building materials industry experience a plus.
Responsibilities
- Respond to customer inquiries via phone, email, and in person in a professional and courteous manner.
- Route complex questions to the appropriate team member.
- Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately.
- Ensure all information is complete and forward to team members for review as needed.
- Maintain accurate records of customer interactions, orders, and requests in company systems.
- Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
- Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
- Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
- Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
- Assist with special projects and administrative tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
