Customer Support Specialist

Interplastic Corporation•Nashville, TN

10h•$24 - $27•Onsite

About The Position

The Customer Support Specialist is responsible for handling customer inquiries, supporting order management activities, and resolving issues to ensure a high level of service and responsiveness. This role works closely with Sales, Supply Chain, and Operations to support customer needs and ensure accurate and timely execution. The position plays a key role in maintaining customer satisfaction, supporting internal processes, and contributing to overall service performance.

Requirements

High school diploma or equivalent required
2–4 years of experience in customer support, customer service, or a related role (manufacturing or distribution preferred)
Experience working with ERP and/or CRM systems (SAP, Oracle, Salesforce, or similar)
Strong communication and interpersonal skills
Strong attention to detail and organizational skills
Problem-solving mindset with the ability to resolve issues effectively
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and as part of a team

Nice To Haves

associate or bachelor’s degree preferred
manufacturing or distribution preferred

Responsibilities

Manage customer inquiries related to orders, products, pricing, and delivery timelines
Process and support customer orders with accuracy and attention to detail
Coordinate with internal teams to ensure timely and complete order fulfillment
Monitor order status and communicate updates to customers proactively
Resolve order discrepancies, billing issues, and service-related concerns
Maintain accurate customer and order data within ERP and CRM systems
Support documentation and recordkeeping related to customer interactions
Identify opportunities to improve processes and enhance customer experience
Escalate complex issues to senior team members or leadership as needed