Customer Support Specialist
The Global Talent Co.
•Remote
About The Position
Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate. As they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.
Requirements
- Excellent written English
- Genuine empathy and strong people instincts — you read tone well and respond with warmth, even to a frustrated message
- Good judgment and comfort making sensible decisions independently
- Reliability and a sense of ownership — this is a small, remote-first team
- Comfortable working early mornings, evenings, and/or weekends
Nice To Haves
- German is a plus, but not required
- No specific software experience is required — full training is provided.
Responsibilities
- Be the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requests
- Support on-site trainers with occasional urgent requests
- Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required)
- Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful
Benefits
- Fully remote, flexible within the coverage windows below
- A growing role with more responsibility over time as the company scales
- A supportive, founder-led team
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
