Accounting)

Valsoft Corporation•Montreal, QC

37d

About The Position

We're looking for an Customer Support Specialist (ERP/Accounting Focus) to join our team on a one (1) year contract, with the possibility of extension. In this hybrid accounting-support role, you'll be the primary point of contact for our clients on questions related to software use and accounting processes. You'll combine your accounting knowledge with strong customer service instincts to support our clients day to day.

Requirements

Two (2) years of experience in customer service or application support, ideally in a context related to ERP software, accounting, or finance.
Diploma in accounting, business administration, or a related field.
Knowledge of accounting principles and ability to apply them in a customer support context.
Strong analytical and problem-solving skills.
Strong attention to detail, particularly in handling financial data.
Excellent communication skills, empathy, and ability to manage client urgency.
Focused on customer satisfaction while maintaining business perspective.
Dynamic, proactive, and self-directed.
Excellent organizational skills and strong sense of priority management.
Fluently bilingual in French and English, spoken and written.
Able and willing to travel occasionally to client locations for training and other events.

Nice To Haves

Experience in user-facing training or client-facing roles.
Experience in the automotive aftermarket industry.
Experience using AI tools for productivity and analysis.
Experience participating in software onboarding or implementation projects.

Responsibilities

Provide assistance, information, and support to customers regarding the company's products and services, with a particular focus on accounting and financial inquiries.
Respond to customer inquiries related to their ERP software, as well as period-end processes, including month-end, year-end, reconciliations, and end-of-day figures.
Handle incoming calls, emails, and chat inquiries; maintain accurate records of customer interactions in the CRM.
Analyze and validate client accounting data; identify root causes and propose resolutions to reported issues.
Escalate unresolved requests to designated teams and follow up with clients on outcomes.
Perform periodic outbound calls to maintain client relationships and keep client information up to date.
Provide training to clients on software features as well as accounting processes.
Participate in new client onboarding, including needs assessment, software configuration, data manipulation and import, and training support.
Analyze and update client data via database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required.
Other related tasks.