Customer Support Specialist
About The Position
Champion Window is hiring an on-site Customer Support Specialist to handle customer support concerns and maintain customer records throughout installation and service. The role includes coordinating warranty appointments, ordering parts, communicating installation and service updates, and supporting service, accounts receivable, and other division operations. This is not a remote position. The pay range is $20.00 to $22.00 per hour. Champion Window is an Equal Employment Opportunity Employer. Assistance with completing the online application due to a disability is available by contacting Champion Window. The company also welcomes and honors veterans.
Requirements
- High school diploma or GED equivalent.
- Must be a service-oriented team player with a high energy level, able to multitask, work independently, and work well with others.
- Ability to communicate clearly both verbally and in writing.
- Excellent work ethic, solid attendance record, and attention to detail.
- Excellent written and oral communication skills, including phone skills.
Nice To Haves
- Five years of customer support experience preferred.
- Experience in the home improvement industry is a plus.
- Customer service and multi-phone-line experience is helpful.
Responsibilities
- Answer incoming customer experience support concerns and promptly return messages by phone, text, and email.
- Make outbound calls to provide customers with installation and service status updates.
- Schedule warranty appointments for the Service Department.
- Enter and maintain customer records and job-related information in the CRM database.
- Provide work orders to the Service Measure Technician daily.
- Audit orders for accuracy after confirmation is uploaded.
- Generate and distribute Uninstalled and Accounts Receivable reports before scheduled meetings.
- Provide support for PSG/CSC for assigned divisions.
- Manage routine customer concerns, help facilitate escalated concerns, and ensure timely resolution.
- Process electronic credit card and check payments.
- Assist with receiving products in the CRM database and/or F&O.
- Support assigned divisions in Accounts Receivable collections and management.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and disability coverage.
- 401(k).
- Flexible spending account.
- Competitive compensation package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
