Customer Support Specialist
About The Position
TRUE Fitness is hiring a Customer Support Specialist to assist customers, dealers, and service partners with operational questions and challenges through email and phone. The role provides prompt, professional customer service, supports order and warranty-related inquiries, and offers basic troubleshooting for in-home and commercial fitness equipment. The specialist documents interactions in the customer service relationship management (CSRM) system, monitors service tickets, and coordinates with internal teams to resolve issues or escalate complex cases. The position pays $19–$21 per hour.
Requirements
- At least 1 year of customer service experience; call center experience preferred.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work independently, adapt quickly to change, and work in a goal-oriented environment.
- Ability to reprioritize tasks and adapt throughout the workday.
- Must be legally authorized to work in the United States without employer sponsorship; the position is not eligible for employment visa sponsorship now or in the future.
Nice To Haves
- Experience in consumer goods, manufacturing, logistics, or the fitness industry.
- Call center experience.
Responsibilities
- Respond to inbound calls and emails from customers, dealers, and service partners professionally and promptly.
- Accurately document interactions and case details in the customer service relationship management (CSRM) system.
- Collaborate with logistics, sales, and technical support teams to achieve fast, accurate resolutions.
- Share customer feedback and recurring issues with supervisors to support process improvements.
- Assist with non-warranty parts orders, order-status checks, shipping updates, and general product questions.
- Perform or verify warranty registration when applicable.
- Provide basic troubleshooting for in-home and commercial fitness equipment, including assembly, setup, display startup, connectivity, and basic error-code resolution.
- Use schematics and troubleshooting manuals to help resolve basic mechanical and electrical issues.
- Escalate unresolved or complex technical issues to higher-level support or technical teams according to established guidelines.
- Monitor service tickets to ensure timely follow-up and closure.
- Contribute positively to team culture and productivity goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
