Customer Support Specialist

Prescott's • Victor, NY

8d

About The Position

The Customer Support Specialist supports Washer Solutions, a subsidiary of Prescott’s Med, by keeping orders moving smoothly among vendors, technicians, and customers. The role processes sales orders and purchase orders, follows up on open orders, maintains accurate sales and work order statuses, and coordinates returns and account updates. It also provides backup support to Administrative Support and Fulfillment teams to promote continuity and prevent delays in daily operations.

Requirements

• High school diploma or GED.
• At least 2 years of experience in customer service, order processing, purchasing, or a similar operations support role.
• Working knowledge of purchase orders, sales orders, and the order-to-delivery process.
• Experience with an inventory or order management system (ERP).
• Proficiency with Microsoft Office, especially Outlook and Excel.

Nice To Haves

• Associate's degree in business or a related field.
• Experience with SOS Inventory or a comparable system.
• Background in parts, service, field technician, or distribution environments.
• Experience managing e-commerce or website orders.

Responsibilities

• Process sales orders and create pick tickets and purchase orders as needed, ensuring purchase orders are accurate and timely.
• Monitor open purchase orders daily, update notes about outstanding parts and estimated receipt dates, and resolve pricing discrepancies with Parts Specialists.
• Maintain sales order and work order notes, including order status, tracking information, and estimated delivery dates; update website orders with corresponding information.
• Manage customer and vendor return merchandise authorizations (RMAs) from initial request through credit or replacement.
• Maintain customer and vendor account information, including contact and address updates, and complete required account setup and maintenance documentation.
• Provide backup and coverage for the Administrative Support Specialist and Fulfillment Specialist.
• Assist the General Manager and Director of Operations with projects and other operational needs as assigned.

Benefits

• Paid time off.
• Healthcare insurance, including medical, dental, and vision coverage.
• Accident insurance, critical illness insurance, and hospital indemnity insurance.
• Short-term disability insurance (employee paid) and long-term disability insurance (employer paid).
• 401(k) plan with company matching.
• Continuous learning and development opportunities, including training, workshops, and certifications.
• Fun and inclusive work environment that celebrates diversity and fosters growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED