Customer Support Specialist

The Forum Group PNW • Springfield, OR

9d • Onsite

About The Position

Jennie Joiner with The Forum Group PNW is partnering with a well-established, growing company in Springfield to hire Customer Support Specialists. In this role, you will serve as the go-to contact for authorized dealers and distributors across three sales divisions. You will support accounts by resolving problems, providing product and delivery information, and helping customers identify products that fit their needs. The position involves building account relationships, processing purchase orders, and coordinating with sales representatives and managers to provide excellent customer support.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is 100% in office, with business-casual dress. Benefits begin on the first day of the month following 60 days of employment.

Requirements

• At least one year of customer service experience.
• Experience in customer service or a similar role focused on maintaining client relationships.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and strong computer and keyboarding skills.
• Demonstrated ability to deliver solutions based on customer needs.
• Ability to manage multiple projects simultaneously while paying close attention to detail.
• High school diploma or GED.

Nice To Haves

• College degree preferred.

Responsibilities

• Build and maintain trusted relationships with accounts through exceptional service.
• Process stock and custom purchase orders from dealers and distributors.
• Communicate product information, inventory availability, and delivery timelines to accounts.
• Develop thorough knowledge of the company’s products and services.
• Partner with outside sales representatives and sales managers to ensure accounts receive excellent support.
• Resolve customer issues while maintaining positive relationships.

Benefits

• Employer-paid medical, dental, and vision insurance.
• Paid time off and seven paid holidays.
• Company-paid life insurance.
• 401(k).
• Flexible Spending Account and Health Reimbursement Account.
• Employee store discount.
• On-site café and fitness center.
• Gym membership discounts.
• Team-building events and a positive, collaborative culture.
• Annual merit and market review.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED