Customer Support Specialist - Bilingual
About The Position
Uline is hiring a bilingual Customer Support Specialist at its California Branch in Ontario, California. The role focuses on building customer relationships, providing solutions, and delivering customer service. The position is full-time, on-site, and scheduled from 12:30 PM to 9 PM, four weekdays and one weekend day. Pay is $28 to $33 per hour, with a $2 shift differential and significant growth and earning potential. Uline provides hands-on training, ongoing support, and technology to help specialists handle customer interactions and develop product and solutions expertise. The company describes opportunities to grow problem-solving and communication skills and advance within a stable, growing business.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
- Fluent in both spoken and written English and Spanish.
Nice To Haves
- Bachelor's degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer customer questions about products, pricing, and shipping.
- Build business relationships with customers over phone, email, and chat.
- Understand customer needs and recommend suitable Uline solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with 6% employer match, starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- First-class fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
