Customer Support Specialist - Bilingual
About The Position
Uline is seeking a bilingual Customer Support Specialist to build customer relationships, provide solutions and deliver legendary service. The role involves processing customer orders, recommending products, handling account inquiries and answering product, pricing and shipping questions. Specialists communicate with customers by phone, email and chat, identify their needs, recommend suitable solutions, and help them navigate Uline's website and online ordering. Training and ongoing support are provided. This is an on-site role at Uline's California Branch in Ontario. The schedule is 12:30 PM to 9 PM, four weekdays and one weekend day. Pay is $28 to $33 per hour, including a $2 shift differential, with growth and earning potential.
Requirements
- High school diploma or equivalent.
- Fluent in English and Spanish, verbally and in writing.
- Excellent problem-solving, listening and communication skills.
Nice To Haves
- Bachelor's degree.
- Prior customer service experience.
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using company technology.
- Answer customer questions about products, pricing and shipping.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- Fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
