Bilingual Customer Support Specialist - Overnights

Uline • San Bernardino, CA

2d • $30 - $35 • Onsite

About The Position

Uline is hiring an Overnight Bilingual Customer Support Specialist at its California Branch in Ontario, California. The role focuses on building customer relationships, providing solutions, and delivering customer service. The position is full-time, with regular hours Friday through Tuesday, 9 PM to 5:30 AM. Training takes place Monday through Friday, 8:30 AM to 5 PM, for approximately 6 to 7 months. All positions are on-site.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.
• Fluency in both spoken and written English and Spanish.

Nice To Haves

• Bachelor’s degree.
• Prior customer service experience.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using company technology.
• Answer customer questions about products, pricing, and shipping.
• Build business relationships with customers by phone, email, and chat.
• Understand customer needs and recommend Uline solutions.
• Help customers navigate Uline’s website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Clean, modern facilities.
• Fitness center and nearby walking path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED