Customer Support Specialist (Night Shift)

Gcore • ., GA

6d

About The Position

Gcore is hiring a Customer Support Specialist to provide first-line support to customers and internal users. The role handles requests primarily through chat and email, with phone support occurring rarely, and provides consultations about Gcore products and services, including Cloud, CDN, Hosting, and AI. The specialist diagnoses technical issues, gathers information about incidents, and escalates them to higher levels of technical support when needed.

The schedule consists of two consecutive night shifts followed by two days off. Each shift runs from 21:00 to 09:00 and includes a one-hour break. Work options may be remote, hybrid, or office-based depending on the role.

Requirements

• At least 1 year of technical support experience.
• Good networking knowledge, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Good understanding of hardware and software diagnostics, including reading logs.
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Ability to learn quickly, stay organized, and work as part of a team.
• Responsible, polite, and optimistic, with strong communication skills.
• Ability to explain complex concepts clearly and simply.
• Ability to prioritize tasks.

Nice To Haves

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and APIs.

Responsibilities

• Handle customer and internal-user requests in English through chat, email, and, rarely, phone.
• Provide consultations about products and services such as Cloud, CDN, Hosting, and AI.
• Diagnose technical issues and collect information about customer and user incidents.
• Forward incidents to higher levels of technical support when needed.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for the employee and their family.
• Five additional vacation days.
• Additional fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks, drinks, and entertainment options.
• Team sports activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed