Customer Support Specialist

Paper Transport • De Pere, WI

11d

About The Position

Paper Transport is seeking a motivated, detail-oriented Customer Support Specialist to join its Customer Service team in De Pere, Wisconsin. The role works directly with customers and teammates to coordinate deliveries, communicate shipment updates, solve problems, and keep customer needs and shipment information organized in a fast-paced environment. The position involves varied day-to-day tasks and requires collaboration as well as the ability to work independently.

Paper Transport describes itself as a Dedicated Transportation Partner of the Green Bay Packers and emphasizes community, teamwork, purpose, pride, and commitment to excellence. The physical demands include frequently sitting, standing, talking, and hearing; constantly using hands and fingers to handle or operate objects, tools, or controls and reaching with hands and arms; and occasionally lifting or moving up to 25 pounds. Required vision abilities include close, distance, peripheral, and color vision, and the ability to adjust focus. Management may revise the job or assign different tasks as circumstances change.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Comfort using computers and learning new software and systems.
• Strong problem-solving skills and ability to adapt to changing priorities.
• Ability to work independently while contributing to a team.
• Reliable, motivated, and committed to providing excellent customer service.

Nice To Haves

• One or more years of customer service experience preferred, but not required.

Responsibilities

• Enter and set up customer orders for shipment.
• Update shipment information in company systems.
• Schedule delivery appointments and make changes as needed.
• Keep customer websites updated with accurate shipment information.
• Contact customers and partners to collect necessary paperwork.
• Track shipments to ensure pickups and deliveries happen on time.
• Share shipment updates and potential delays with appropriate team members.
• Assist with special projects as assigned by the manager.
• Work with the team to provide excellent customer service and keep shipments moving efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED