Customer Support Specialist
About The Position
The Customer Support Specialist at Uline’s Texas Branch in Irving, Texas, provides friendly, customer-focused service and builds customer relationships. The role involves processing orders, answering account and product questions, recommending solutions, and helping customers use Uline’s website and online ordering tools. The position offers hands-on training and ongoing support, with opportunities to develop problem-solving and communication skills and grow within the company. All positions are on-site. Training hours are Monday through Friday, 8:30 a.m. to 5 p.m. After training, employees work Monday through Friday on one of various available shifts. Pay is $25 to $30 per hour, with additional growth and earning potential.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus; training is provided for candidates eager to learn.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer questions about products, pricing, and shipping.
- Build customer relationships by phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- First-class fitness center and maintained walking paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
