Customer Support Specialist (Day Shift)

Cherry Technologies, Inc.

5d • Remote

About The Position

Cherry is seeking customer-obsessed Customer Support Specialists to support Providers and Consumers in a fast-paced, high-growth fintech environment. The role focuses on resolving complex questions, delivering one-touch resolutions, and building trust through customer interactions across phone, live chat, email, and SMS. The position supports Cherry’s day shift Customer Support Operations and requires availability from 9:00 AM to 6:00 PM in the employee’s respective timezone. It is fully remote.

Requirements

• At least 1 year of experience in customer support or a similar customer-facing role.
• Proven ability to multitask and de-escalate situations across voice, chat, email, and SMS communications.
• Exceptional ability to prioritize tasks and organize, with strict attention to detail.
• Strong work ethic and pride in performance.
• Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality.
• Excellent written and verbal communication skills, with exceptional attention to detail.
• High school diploma or GED.

Nice To Haves

• Experience supporting consumer lending, fintech, or other financial products.
• Experience working in a startup environment.
• Intermediate-level skills with Excel or Google Sheets.
• College degree.

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS.
• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency.
• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions.
• De-escalate complex customer situations with professionalism, empathy, and sound judgment.
• Accurately document customer interactions and account-level issues.
• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness.
• Collaborate across multiple departments to support Cherry’s growth and success in a fast-paced, scaling fintech environment.
• Maintain schedule flexibility for assigned weekends and select holidays based on business needs.

Benefits

• Generous equity grant.
• Medical, vision, and dental benefits.
• Summer and winter company retreats.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED