Experienced Customer Support Specialist

Boeing•Chandler, AZ

5d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join their team in Chandler, AZ. This role involves reviewing customer purchase orders, processing them in SAP (ERP) and portals, and interacting with various internal departments to ensure timely order resolution. The specialist will prioritize orders with issues, perform research in SAP to resolve problems, and monitor/expedite complex and urgent orders. They will also handle customer claims, determine root causes, recommend corrective actions, and support accounts receivable with cash collection. Maintaining pipeline health for part usage/demand on existing contracts and programs is also a key responsibility.

Requirements

6 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills
Excellent communications skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy

Responsibilities

Reviews customer purchase orders to assess requirements.
Processes and maintains customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
Ensures timeliness of shipment for all critical orders through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.