Experienced Customer Support Specialist

Boeing•Hialeah, FL

5d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join their team in Hialeah, FL. This role involves reviewing customer purchase orders, processing them in SAP (ERP) and portal management, and interacting with various internal departments and external stakeholders to ensure timely order resolution. The specialist will prioritize orders with issues, perform analysis, research solutions in SAP, and monitor/expedite complex orders. They will also resolve customer claims, determine root causes, recommend corrective actions, and support accounts receivable with cash collection. Maintaining pipeline health and performing other assigned duties are also part of the role.

Requirements

5+ years of related work experience
Experience in Program Management and/or Customer Support
Ability to manage multiple and competing priorities
Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Strong problem-solving skills
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills
Excellent communications skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy

Responsibilities

Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.