Customer Support Specialist
PTLA Real Estate Group•Bellingham, WA
•Onsite
About The Position
This role is responsible for meeting and exceeding weekly revenue/leasing goals by providing excellent customer service. The specialist will present the community to prospective residents through tours, participate in marketing efforts, and manage the full lifecycle of customer relationships from lead to renewal. A key aspect of the role involves ensuring first-class property curb appeal and completing market surveys. Adherence to Fair Housing laws and completion of assigned tasks are also essential.
Requirements
- Polished Presentation
- Proven Sales Skills
- Problem Solving and Conflict Resolution Skills
- Ability to multi-task
- Strong Verbal and Written Communication Skills
- Team Player
- Intermediate Computer Skills / Internet Savvy
- High school diploma, GED or equivalent
- Ability to work more than 10-20 hours a week between the end of August to mid-September.
- Flexibility to work weekends.
Nice To Haves
- Ability to Relocate: Bellingham, WA 98229: Relocate before starting work (Preferred)
Responsibilities
- Meets and exceeds weekly revenue/leasing goals
- Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
- Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
- Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
- Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
- Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
- Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
- Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
- Adheres to the letter and spirit of Fair Housing laws.
- Completes assigned tasks and projects as directed by direct supervisors
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
