Customer Support Specialist

Juniper Square•,

12d•$60,000 - $70,000•Remote

About The Position

Juniper Square is seeking an exceptional problem solver to join their Customer Support team as a Customer Support Specialist. This role involves becoming a valuable partner to their growing base of private equity customers who use their software. The specialist will act as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. The company emphasizes a culture of continuous learning and growth, offering opportunities to develop communication, problem-solving, and project management skills. This role is positioned as a potential starting point for a future career in Customer Success, Technical Consulting, Sales, or Customer Enablement.

Requirements

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
2+ years of professional experience in a relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem-solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills

Responsibilities

Deliver outstanding technical assistance to customers via phone, email, and chat, taking ownership of timely solutions.
Build knowledge of the evolving software and the private markets industry to become a go-to expert, sharing best practices and guiding customers.
Develop strong B2B customer-facing skills by building relationships and acting as a trusted advisor.
Collaborate with Customer Success Managers, Product Managers, and Software Engineers to identify and implement customer solutions.
Advocate by sharing customer feedback to inform product development and software improvements.
Contribute towards cross-functional initiatives and strategic projects.
Develop and refine internal documentation, processes, and procedures.
Contribute to a positive and inclusive team culture by supporting colleagues and sharing knowledge.