CUSTOMER SUPPORT SPECIALIST - CASUAL- WOMEN'S IMAGING

Independence Health System • Butler, PA

4d

About The Position

The Customer Support Specialist greets and assists patients and directs phone calls to the appropriate area in a professional and efficient manner. The role registers patients according to established procedures to initiate medical records and patient accounting, and enters orders into Meditech. Registration processes must be completed accurately, with particular attention to collecting financial information and obtaining authorizations, referrals, and other required information.

The specialist supports patients and imaging staff, helps maintain patient flow and satisfaction, responds to patient questions, and communicates information about delays or exams. The role may involve rotating shifts, standby or on-call scheduling based on operational needs, and local travel between system locations.

Requirements

• High school diploma, GED, or higher level of education.
• Six months of experience in a customer service role.
• Strong leadership ability, organizational skills, independent and critical thinking skills, sound judgment, and knowledge of the legal aspects and liability of nursing practice.
• Ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Act 34 Pennsylvania Criminal Record Check from the PA State Police system.
• Act 33/73 Clearances.
• Comprehensive Crisis Management per policy.

Nice To Haves

• Six months of experience in a position utilizing medical terminology, or one year of health care registration and health care insurance knowledge.
• Medical terminology training.
• Experience in a healthcare setting.
• Heartsaver CPR.

Responsibilities

• Input patient data accurately and efficiently into the computer system to register patients, and complete and scan the required paperwork.
• Obtain ABNs, referrals, and insurance authorizations when indicated.
• Monitor patient waiting areas for housekeeping and maintenance issues, initiate work orders, communicate with appropriate parties, and alert a supervisor to concerns.
• Provide physical assistance or other support to imaging staff and patients to support patient flow and satisfaction.
• Advocate for patients by answering registration questions and informing them of delays or information related to their exam.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED