Customer Support Specialist Trainee

Blue Cross & Blue Shield of Mississippi • Flowood, MS

3d

About The Position

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved. This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.

Requirements

• Must have a Bachelor’s degree with at least a 3.0 GPA.
• Must have proficient computer skills.
• Must be able to successfully complete all levels of the call center training program.
• Excellent active listening skills in order to clearly understand members’ issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.

Responsibilities

• Providing quality service to customers seeking direction, information or assistance.
• Conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
• Ensuring a connection is made with each customer interaction to assist the customer with their initial concern.
• Providing information tailored to their individual healthcare needs.

Benefits

• Comprehensive benefits package that is worth approximately one-third of the salary compensation.
• Benefits program is among the best in the health care field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level