Customer Support Specialist, Insurance Sales

Northbridge Financial Corporation•Mississauga, ON

2d•Hybrid

About The Position

As a fully licensed Customer Support Specialist at Federated Insurance, you play a key role in supporting our commercial micro‑business clients and delivering the exceptional service we’re known for. Reporting to the Sales division, you’re often the first point of contact - providing clear guidance, resolving questions, and ensuring every interaction is a positive experience. In this role, you’ll balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities while working closely with teams across Underwriting, Billing, Risk Services, and Claims. Using multiple systems and tools, you’ll help ensure our clients receive efficient, accurate, and seamless support.

Requirements

An active OTL license (or the ability to obtain one quickly)
3+ years of experience in insurance, customer service, or a related field
A valid Commercial Lines Insurance license and eligibility to sell new business in applicable provinces
Strong computer skills, including working knowledge of Microsoft Office

Responsibilities

Delivering friendly, professional service through phone‑based client interactions
Communicating clearly and confidently with both clients and internal partners
Managing multiple tasks and systems with confidence and accuracy
Staying organized and detail‑focused in a high‑volume environment
Adapting quickly during periods of change and tight timelines
Collaborating with teammates and internal partners
Handling policy changes, client inquiries, and service requests