Customer Support Representative - Insurance Annuities

DXC Technology • Austin, TX

23h • Hybrid

About The Position

DXC Technology helps global companies run their mission critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across various cloud environments. They deploy services across the Enterprise Technology Stack to enhance performance, competitiveness, and customer experience. DXC utilizes technology to deliver mission-critical IT Services, enabling customers to modernize operations and drive innovation. Their services span business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. Specifically, DXC Insurance Services aim to optimize and transform operations, reduce costs, and facilitate new growth channels through improved and automated complex business processes, enhancing customer experience. The company is actively seeking Sr. Customer Service Representatives for the Annuities team. In this role, a Sr. CSR will handle customer service inquiries via telephone and/or email, resolve problems, and use computerized systems for tracking, information gathering, and troubleshooting. The position requires maintaining quality service by adhering to policies and procedures and contributing to team efforts. The ideal candidate will possess effective listening skills, attention to detail, strong intellectual curiosity, and a genuine desire to provide exceptional customer experiences by understanding customer needs and delivering solutions that exceed expectations.

Requirements

• High School diploma
• 1-2 years customer service experience
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan)
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed.

Nice To Haves

• Some college experience or a trade or professional certification.
• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience is highly preferred.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.

Responsibilities

• Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees