Customer Support Specialist III (Onsite/ Hybrid)

Uber Freight•Columbus, OH

3d•Hybrid

About The Position

Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer in Southern Indiana. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time. This position offers a flexible hybrid work model, allowing team members to work both onsite and remotely based on customer and business needs. Team members typically work a mix of onsite and work-from-home days each week, providing flexibility while still maintaining close partnership with the customer and operations teams. In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.

Requirements

High school diploma or GED equivalent
2+ years of customer service, transportation, logistics, or supply chain experience
Basic proficiency with Google Workspace or Microsoft Office
Strong communication, organization, and multitasking skills

Nice To Haves

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field
3+ years of logistics or transportation industry experience
Experience supporting manufacturing or plant operations environments
Advanced proficiency with Google Workspace or Microsoft Office Suite
Ability to thrive in a fast-paced, customer-driven environment with shifting priorities

Responsibilities

Manage high-volume daily logistics execution activities in a fast-paced operational environment
Coordinate and execute shipments using Transportation Management Systems (TMS)
Perform track-and-trace activities to ensure shipment visibility and on-time performance
Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
Handle a high volume of email communication with customers, carriers, and internal teams
Assist with shipment planning, expediting, and transportation coordination
Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
Proactively identify and resolve shipment delays, service failures, and operational challenges
Coordinate shipment appointments utilizing external websites and communication tools
Update shipment milestones and load statuses throughout the transportation lifecycle
Support onboarding and setup of new receivers, vendors, suppliers, and system users
Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
Assist with detention tracking and accessorial communication
Develop a strong understanding of customer operations, workflows, and supply chain needs