Customer Onsite Specialist

Wonolo • Washington, DC

3d • $27 - $30 • Onsite

About The Position

Wonolo is disrupting the temporary staffing industry by connecting businesses with front-line workers through a tech marketplace. The company has raised significant growth funding to empower the workforce with flexible work, skill development, living wages, and portable benefits. As a Customer Onsite Specialist, you will visit customer job sites (warehouses, production facilities) to ensure easy access to support channels for both customers and workers (Wonoloers). You will act as a product expert, problem-solver, and human connection, potentially serving as a local recruiting operations agent for W2 jobs. This role involves helping users navigate tasks and challenges in a fast-paced, evolving environment, with a direct impact on supporting local workers and shaping the future of work. The ideal candidate is organized, takes initiative, can communicate with diverse stakeholders, and possesses problem-solving skills for ambiguous situations, serving as the face of Wonolo to ensure a seamless experience.

Requirements

• 2+ years of experience in an applicable role such as staffing, operations, customer service, or sales.
• Comfortable working in an industrial environment with communication skills to engage various stakeholders with many types of personalities and backgrounds, including warehouse managers, individuals not familiar with Wonolo, and the experienced Wonoloer community.
• Reliable, responsive and able to work under minimal supervision - you’ll be remote & collaborating with other Wonolo team members virtually.
• Experience identifying growth opportunities and self-driven to complete tasks and to proactively solve issues.
• A positive self-starter and eager to learn - you’re willing to own results, try new things, are open to feedback and not afraid to ask questions.
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack.
• This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation.

Nice To Haves

• Marketplace and/or startup experience
• Experience in the industrial/warehousing environment is a plus
• Proficiency with Google Suite (Sheets, Slides, Docs, Forms) and Looker

Responsibilities

• Travel to Wonolo customer locations (commonly a warehouse or production facility) and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
• Provide real-time feedback on day-to-day operations.
• Conduct basic orientation for first day workers.
• Monitor performance of placed candidates, addressing concerns and offering support.
• Resolve issues and conflicts that may arise between candidates and supervisors.
• Build and maintain strong client relationships by understanding staffing needs and facilitating effective communication (in person and email).
• Oversee candidates' attendance and send out daily reports.
• Proactively communicate with no-shows and late arrivals, addressing concerns and taking necessary actions, including potential removal from assignments.
• Record observations, coaching, and outcomes in Google Docs, ensuring accurate and up-to-date documentation.
• Keep up to date with point tacking system and work with team members and client.
• Help the client avoid co-employment risks by handling difficult situations, including managing workers in real time (late arrivals, early departures, providing live coaching, terminating workers, collecting badges, and de-escalating potential situations that may arise) and offering representation.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity and company bonus
• We pay 100% of the medical/dental/vision insurance premiums for you
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counseling, mindfulness and meditation, and well-being courses
• We encourage a healthy work-life balance and offer flexible schedules
• Team outings, happy hours, company off-sites, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed