Customer Relationship Specialist (Onsite)

Original Template • Marshfield, WI

2d • Onsite

About The Position

At Nelson-Jameson, we measure success by the relationships we build—not by call center metrics. The Customer Relationship Specialist is a relationship-driven, customer-facing role focused on providing exceptional service to assigned accounts, ensuring every customer receives the attention, accuracy, and care they deserve. You’ll partner directly with Strategic Account Managers (SAM) to oversee dedicated account rosters and ensure every stage of the customer journey is executed with precision. In addition, you’ll serve as the primary contact for high-profile partnerships and specialty skills required by customers. The Customer Relationships Specialist helps maintain a comprehensive 360-degree view of the customer journey - from managing quotes and processing orders to resolving issues and supporting digital engagement. You’ll also play a meaningful role in our Customer Experience (CX) transformation, sharing your insights to help shape future processes and service models. We’re looking for someone who thrives on building trust and delivering solutions, with hands-on CRM experience and a background in account management or sales support that enables them to anticipate and address customer needs before they become challenges. The right fit is resourceful, self-motivated, and adaptable—comfortable working across different service models, collaborating with multiple teams, and adjusting as our CX strategy evolves. A positive, energetic approach and passion for the customer experience are essential, along with the flexibility to embrace change in a fast-paced, growing environment.

Requirements

• High School degree or equivalent
• Minimum 5+ years of experience in a customer-facing support role (Customer Service, Account Management, Sales Support, etc.)
• Demonstrated ability to manage strategic customer accounts and coordinate across departments to solve complex issues.
• Strong knowledge of ERP and CRM systems
• Excellent written and verbal communication skills and business acumen
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• A proactive mindset with a passion for creating a best-in-class customer experience.
• Ability to work onsite daily at our corporate headquarters in Marshfield, Wisconsin

Nice To Haves

• Post-secondary degree.
• General office, telephone customer service, or similar experience.
• Hands-on CRM experience to manage customer data, track activity, and enhance service delivery.
• Previous account management and sales support experience—critical for proactively identifying potential risks or issues to a customer before they escalate.
• Experience in distribution, the food industry, or related industries.

Responsibilities

• Serve as the main contact for assigned customer accounts, delivering proactive, relationship-focused support.
• Collaborate with cross-functional departments (Sales, Operations, Logistics, etc.) to resolve service issues and deliver a seamless customer experience.
• Partner with outside Strategic Account Managers and collaborate with other sales staff as needed to support assigned account rosters, focusing on providing a personalized one-contact experience.
• Process and manage customer orders, quotes, and bids with accuracy and efficiency.
• Monitor backorders and provide timely updates or recommend alternatives.
• Resolve customer issues (returns, shipping problems, damaged/shorted products, special requests) quickly and effectively.
• Promote digital engagement by encouraging use of online ordering and account tools.
• Collaborate with Sales, Product, Operations, Logistics, and Project Management teams to meet customer needs.
• Contribute ideas and feedback to Customer Experience (CX) transformation projects.
• Adapt to evolving processes and responsibilities as CX strategies develop.

Benefits

• Comprehensive Health Benefits with your choice of benefits to match your unique needs
• 401(k) with company match
• Competitive Compensation: $60,000-$70,000 annually
• Annual discretionary bonus
• Paid time off at time of hire
• Annual allowance for company-branded clothing
• Annual Wellness Stipend & other wellness programs
• Variety in your work — opportunity to support the general customer queue while also potentially managing assigned accounts for deeper relationship-building.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED