Customer Relationship Specialist
National Maintenance Contractors•Seattle, WA
•Onsite
About The Position
National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Seattle area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 30–50 key accounts. Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services.
Requirements
- Proven experience in Janitorial, Facility Services, or Property Management.
- Strong background in Customer Service (CRM) and consultative sales.
- Deep familiarity with the Seattle area commercial real estate market.
- Ability to balance operational problem-solving with aggressive sales targets.
Responsibilities
- Oversee a portfolio of 30–50 existing clients with a primary focus on quality control and relationship consistency.
- Conduct regular site walkthroughs and formal inspections to ensure operational excellence.
- Act as the relationship manager to mitigate contract losses.
- Identify and sell one-time specialized services and recurring upsells.
- Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.
- Draft proposals and negotiate contract expansions within your assigned book of business.
- Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence.
- Network with property managers and facility directors to create a robust pipeline of future opportunities.
Benefits
- Earn commissions on all one-time specialized services and additional RMR growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
