Customer Support Specialist III - Stax Payments

PracticeTek • San Diego, CA

3d

About The Position

PracticeTek is on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to:
· Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
· Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
· See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
· Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Requirements

• 3+ years of payments experience in support, payment processing, or a related role.
• STAX Payments experience is required.
• Experience in resolving complex payment, technical issues and escalations.
• Strong customer communication, de-escalation, and problem-solving skills.
• Ability to work independently with urgency, ownership, and accountability.

Responsibilities

• Resolve complex STAX payment issues including transactions, refunds, disputes, chargebacks, integrations, and configuration.
• Own escalated cases from troubleshooting through resolution, partnering with internal teams when needed.
• Provide top-tier support to customers with clear communication, timely updates, and effective de-escalation.
• Improve support processes by identifying recurring issues and recommending solutions.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match
• bonuses or equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed