Customer Support Specialist II - Payments
About The Position
PracticeTek is on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: · Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. · Team up with passionate, talented people who care deeply about patients, providers, and making a difference. · See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. · Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Requirements
- 3+ years of payments experience in payments support, payment processing, or a related environment.
- Experience with technical support and terminal troubleshooting.
- Experience researching and troubleshooting payment transactions and processing issues independently & while collaborating with internal teams when needed.
- Experience managing customer cases, escalations, phone calls, and email support.
- Strong customer service, communication, and problem-solving skills.
Responsibilities
- Research and resolve payment processing and product-related issues across PracticeTek payments.
- Own assigned cases from initial research through resolution, ensuring accurate documentation and timely follow-up via phone and email.
- Troubleshoot advanced payment & technical issues and escalate complex cases with complete research and documentation when additional support is needed.
- Investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns.
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
