Customer Support Specialist II

Uber Freight • Little Rock, AR

13d • Onsite

About The Position

This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with customers and carriers. The specialist uses a Transportation Management System (TMS) to process shipment entries, monitor shipment status, schedule appointments, and respond to changing shipper, customer, and carrier needs. The role also works directly with Logistics Teams to resolve shipment issues and support timely, professional customer service.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of customer service experience.
• Basic proficiency with Google Workspace or Microsoft Office Suite.
• Clear and professional oral and written communication skills, including email etiquette.

Nice To Haves

• College degree.
• Knowledge of the freight industry.
• At least 1 year of customer service experience in an office work environment.
• Advanced proficiency with Google Workspace or Microsoft Office Suite.

Responsibilities

• Use a Transportation Management System to process shipment entries and support timely performance and automation objectives.
• Maintain consistent, professional, prompt, and courteous communications, including when relaying service failures or handling difficult situations.
• Meet customer expectations for on-time pickups and deliveries.
• Supervise shipments and revise plans as needed based on changing shipper, customer, and carrier needs.
• Use external websites and communication tools to set shipment appointments.
• Update shipment status in the system, including loaded pickup, delivery, and empty status.
• Work with Logistics Teams to assist with shipment issues and problem-solving.
• Schedule appointments with shippers and/or receivers and update the TMS as needed.
• Contact carriers to obtain the status of tendered loads and monitor shipments through pickup, transit, delivery, and empty status.
• Correspond with customers and carriers regarding detention and other accessorial information.
• Develop a solid understanding of customer business practices and workflow.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
• Dental and vision benefits for eligible U.S. employees working more than 30 hours per week.
• 401(k) match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Eligible U.S.-based employees may receive a performance or sales incentive bonus, participate in Uber Freight equity awards, and receive other compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED