Customer Support Specialist II

Uber Freight•Little Rock, AR

14d•Onsite

About The Position

This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with customers and carriers. The role uses a Transportation Management System (TMS) to process shipment entries, update load statuses, schedule appointments, and monitor shipments from tender through delivery and empty status. It also works with logistics teams to resolve shipment issues and provides customers and carriers with timely, professional communication, including updates about service failures, detention, and other accessorial information.

Requirements

High school diploma or GED equivalent.
At least 1 year of customer service experience.
Basic proficiency with Google Workspace or Microsoft Office Suite.
Clear and professional oral and written communication skills, including email etiquette.

Nice To Haves

College degree.
Knowledge of the freight industry.
At least 1 year of customer service experience in an office work environment.
Advanced proficiency with Google Workspace or Microsoft Office Suite.

Responsibilities

Use the Transportation Management System to process shipment entries and support timely performance and automation objectives.
Communicate consistently, professionally, promptly, and courteously, including when addressing difficult situations and relaying service failures.
Meet or exceed customer expectations for on-time pick-ups and deliveries.
Monitor shipments and revise them when needed to respond to changing shipper, customer, and carrier needs.
Use external websites and other communication tools to set shipment appointments.
Update load statuses in the system, including loaded pick-up, delivery, and empty.
Work with Logistics Teams to assist with shipment issues and problem-solving.
Schedule appointments with shippers and/or receivers and update the TMS as needed.
Contact carriers to obtain the status of tendered loads and monitor shipments for on-time pick-up, transit, delivery, and empty status.
Correspond with customers and carriers regarding detention and other accessorial information.
Develop a solid understanding of customer business practices and workflows.

Benefits

Company-sponsored health plan for eligible U.S. employees working more than 30 hours.
Dental and vision benefits.
401(k) match.
Financial and mental wellness benefits.
Parental leave.
Short- and long-term disability coverage.
Life insurance.
Potential eligibility for a performance or sales incentive bonus program.
Potential participation in Uber Freight equity awards.
Other types of compensation may be available depending on the role.