Customer Support Specialist

The job overview for this role is labeled as "The Opportunity". Grammarly is seeking a Customer Support Specialist to join their team and provide timely, empathetic help to customers. The ideal candidate should have excellent communication skills, critical thinking, and problem-solving skills. They should also be able to collaborate in person for 2 weeks per quarter and have a background in business or humanities. Grammarly offers a remote-first hybrid working model and competitive pay along with a benefits package.

• Provide timely and empathetic help to customers via email (helpdesk)
• Collaborate with the rest of the Grammarly teams
• Assist in planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding of Grammarly's products
• Maintain positive customer relations and satisfaction
• Troubleshoot low- and medium-complexity cases autonomously
• Contribute to the team's OKRs by demonstrating high standards in speed and quality of solving all user interaction types
• Help boost team efficiency by improving customer service procedures, policies, and standards.

• Must be based in Poland and able to collaborate in person 2 weeks per quarter
• Highly motivated and goal-oriented
• Excellent written and spoken English
• Good communicator with strong critical thinking and problem-solving skills
• Strong reading comprehension and attention to detail
• Customer service experience and familiarity with tools like Zendesk, JIRA, etc. (not required but a plus)
• Background in business or humanities
• Ethical, adaptable, gritty, empathetic, and remarkable (EAGER) values
• Willingness to travel if necessary to the hub where the team is based
• COVID-19 vaccination policy for North America team members