Customer Success Enablement Segment Manager

The Sales Enablement Segment Manager will be responsible for developing and implementing comprehensive enablement programs for Grammarly's global Customer Success team. This role requires a metrics-driven approach to drive sales efficacy and revenue impact. The ideal candidate should have experience in customer success, onboarding, or account management roles, with a focus on designing and implementing scalable coaching programs. They should also possess strong sales coaching skills and be able to simplify complex concepts for engaging training experiences. This role offers professional growth opportunities and the chance to work in a collaborative and inclusive environment.

• Analyzing, designing, building, implementing, and evaluating Sales Enablement programs that drive sales efficacy.
• Working with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.
• Taking a metrics-driven approach to developing and delivering unique programs, driving meaningful impact on revenue.
• Leveraging technology insights and data to create a culture of coaching; supporting rep and manager sales and business growth via structured and streamlined coaching.
• Consistently incorporating feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.
• Ensuring adoption and retention of methodologies, tools, content, and best practices, while continually innovating on delivery, adoption, and reporting.
• Simplifying complex concepts and making them engaging.
• Designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.
• Creating benchmarks and standards for measuring behaviors and performance.
• Supporting professional development and advancement with training, coaching, and regular feedback.

• Must be based in the United States or Canada
• Able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based
• 3+ years of proven experience in customer success, onboarding, implementation, or account management roles
• Experience supporting customers at multiple stages of their lifecycle
• Ability to simplify complex concepts and make them engaging
• Quota-carrying role as a CSM or Account Manager is a plus
• Metrics-driven approach to developing and delivering programs
• Experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams
• 3+ years of Sales and Customer Success enablement experience in SaaS
• Familiarity with SaaS tech stacks and ability to provide valuable insights for improved performance and revenue growth
• Skilled sales coach with 1:1 and 1:many training experience in a fast-growing SaaS environment
• Knowledge of adult learning methodologies, principles, and evaluation models
• Ability to create benchmarks and standards for measuring behaviors and performance.

• Professional growth opportunities including training, coaching, and regular feedback
• A connected team culture with collaborative and inclusive values
• Competitive compensation and benefits package
• Excellent healthcare coverage including medical, dental, vision, mental health, and fertility benefits
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• Generous paid time off, holidays, and unlimited sick days
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities
• Market-based approach to compensation with salary ranges based on geographic regions
• Equal opportunity employer with a commitment to diversity and inclusion
• Vaccination encouragement for in-person meetings or working from hub locations.