Customer Support/ Sales Representative - Onsite

ibex • Beckley, WV

1d • Onsite

About The Position

In partnership with a next generation satellite communications company delivering high-speed, low latency internet from space. This innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer first, tech forward team, you will help consumers get connected anywhere on Earth.

Requirements

• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent.
• Ability to work onsite at 251 Grey Flats Rd, Beckley, WV 25801

Nice To Haves

• Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!

Responsibilities

• Conduct inbound interactions to provide customer support while promoting satellite internet
• Provide support with activating equipment, password resets, service plan management and general information inquires.
• Complete service order request and negotiate when needed.
• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Collaborate with leaders and trainers to continuously improve product knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED