Customer Service Representative - Onsite

Teleperformance • Columbia, SC

2d • Onsite

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking more than 300 languages, TP has a global scale and local presence, acting as a force for good in supporting communities, clients, and the environment. The company utilizes a balanced high-tech and high-touch approach with deep industry and geographic expertise to simplify, speed up, and secure people's lives. The Customer Service Representative role is based on-site at the Columbia, South Carolina location and involves fielding customer inquiries and responding to issues in a collaborative and engaging environment.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Find innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED