Orlando Onsite Technical Support & Sales Representative

Asurion • Orlando, FL

1d • Onsite

About The Position

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. This position requires newly hired Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL 32839. The role involves evaluating and troubleshooting customer concerns, identifying technical issues, and deploying solutions with efficient, clear, courteous, and accurate communication. You will utilize call center technology to solution, input, track, and report customer issues, meet goals, and grow from feedback and coaching. Additionally, you will sell Asurion smart home and other products on every call, directly connected to PPX incentives. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Requirements

• Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications

Responsibilities

• Evaluate and troubleshoot with customer concerns
• Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Utilize call center technology to solution, input, track, and report customer issues
• Meet goals and grow from feedback and coaching
• Sell Asurion smart home and other products on every call
• Escalate calls appropriately when needed
• Demonstrate integrity in serving, solving and selling

Benefits

• $20/hr base pay (guaranteed)
• Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes
• Earned pay can now be accessed early!
• Extra money based on sales performance
• 3-4 weeks of paid training
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED