Bilingual Onsite Technical Support & Sales Representative

Asurion • Orlando, FL

3d • Onsite

About The Position

Asurion is seeking bilingual (English/Spanish) Technical Support & Sales Representatives to join their team. This is a full-time, onsite position with a base pay of $20.00/hour, plus a $1.00/hour bilingual bonus. The role operates on a Pay Per Experience (PPX) model after an initial 4-6 week training period, where top performers can earn up to $32+/hour. Asurion emphasizes team success, a rewarding and collaborative work environment, and provides comprehensive training in customer service, technical problem-solving, and sales skills. The company offers a range of benefits including medical, dental, and vision insurance, a 401K with a match, and various employee discounts.

Requirements

• Bilingual in English and Spanish.
• High school diploma or equivalent.
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals and objectives.
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information.
• Strong attention to detail while multitasking with speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to the needs of the customer, the business, and your team.
• Commitment demonstrated through a reliable track record of attendance and performance.
• Computer literacy and ability to type 25-35 words per minute.
• Ability to learn call center software.
• Passing a hiring assessment (soft skill scenario modeling and product knowledge).
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn (including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications).

Responsibilities

• Evaluate and troubleshoot customer concerns.
• Identify technical issues and deploy solutions with efficient, clear, courteous, and accurate communication.
• Utilize call center technology to solution, input, track, and report customer issues.
• Meet goals and grow from feedback and coaching.
• Sell Asurion smart home and other products on every call.
• Escalate calls appropriately when needed.
• Demonstrate integrity in serving, solving, and selling by listening to customer needs, providing accurate information, and acting consistently with Asurion's values.

Benefits

• $20.00/hour base pay (guaranteed).
• $1.00/hour bilingual bonus.
• Pay Per Experience (PPX) Model with incentive pay based on positive customer outcomes (top experts make up to $32+/hr).
• 3-4 weeks of paid training.
• Generous medical, dental and vision benefits program after 30 days of employment.
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment.
• Additional health benefits such as heart health, diabetes management and healthcare advocacy.
• Employee discount program on everyday products and services (home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED